Majority Of Motorists Would Rather Not Deal With Their Garage

By: Motor Easy
MotorEasy network garage customer service winner

MotorEasy has a 10,000 strong network of garages across the country, with one often less than 5 miles away. They give us the best prices for our customers on MOT and service bookings and even stand-alone repairs. We also use these garages for our network car warranty repairs.


Which Is The Best Garage For Your Car?

Garage satisfaction ratings from 1,100 members indicate car owners are happier after using a MotorEasy network garage than a main dealer.

But the biggest satisfaction ratings were reserved for our network workshops, where members didn’t need to liaise with mechanics, whether independent or franchised.

MotorEasy analysis of the survey results indicates that motorists don’t trust mechanics and would rather have someone liaise on their behalf.

Head to the Lost In Translation Hub for more advice


How Does MotorEasy Help?

We offer a smarter way to manage, protect and maintain cars by applying cutting-edge artificial intelligence (AI) technology to bookings. ‘Machine learning’ means that our UK-wide network of workshops is constantly evolving, as the system automatically picks the best garage for each particular job. This is based on an algorithm assessing repair times, part prices, response times and customer scores.

With MotorEasy you can follow the progress of your booking from your free account area with our brand new Repair Tracker. Plus you'll also receive texts and emails keeping you updated through the whole booking.  


What Were The Scores?

In the analysis of more than 1,100 customer garage ratings, the average satisfaction score was 6.87 out of 10. Main dealers chosen by the customers scored 4.46, while independent workshops did slightly better, with 4.84.

Main Dealer Bookings: 4.46/10

Independent Workshop Bookings: 4.84/10

But when motorists used the MotorEasy network of 10,000 UK garages and allowed one of our technicians to deal with the garage on their behalf, satisfaction ratings leapt to a score of 7.45 out of 10.

MotorEasy Managed Bookings: 7.45/10

MotorEasy founder, Duncan McClure Fisher, said: “What we’re seeing is the rise of the ‘Do It For Me’ generation – time-poor consumers who want to be passive in the procedures involved in getting their cars worked on.

“They are much happier having someone else save them time, hassle and money by taking care of the process for them."


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