How quickly will you aim to get to me?
We will try to have a recovery vehicle to assist you within 40 minutes, this may be different in mainland Europe dependant on your location.
What happens if my car breaks down at the roadside?
If you are in the UK or Europe, call our 24-hour rescue line on 01206 812710 and ask for assistance. Please be ready with your car registration number, an accurate location and a contact telephone number. An attempt will be made to fix your car at the roadside, but if this is not possible we will arrange a recovery vehicle to a destination determined by your level of cover. For Local Recovery customers, this is 10 miles from the site of breakdown. For Natonwide Recovery (including home assist) this is any one location nationwide. For Europewide Recovery this is to the nearest garage within Europe.
What happens if I breakdown at home?
If your breakdown recovery protection includes Home Assist, we will help you within a one-mile radius of your home address. If we are unable to repair your car we will arrange for your vehicle to be recovered to the nearest garage. If it is late in the evening we may ask for you to call the following day when a garage is open to be able to repair your car.
I have Local Recovery but need to go further than 10 miles?
We will happily take you to your destination, but there will be a charge for the extra mileage. Payment must be made at the time you request assistance.
Is there a limit to the distance my car can be recovered?
No, if you have purchased any other level of breakdown cover. If your vehicle is unable to be repaired at the roadside or by a local garage within a reasonable amount of time, we will take you, your vehicle, and up to 6 passengers home or to a destination anywhere in the UK.
Yes, if you have purchased our Local Recovery breakdown cover you are entitled to a recovery to one destination within 10 miles of the breakdown.
What happens if my vehicle breaks down on a UK motorway?
If you suffer a breakdown on the motorway in the UK and you are unable to use your mobile phone, you must use the emergency telephones found at 1-mile intervals. Police services will take your details and contact us to arrange your recovery. We will also gladly pass on up to 2 messages to friends, relatives and colleagues to inform them of your situation.
My vehicle has locking wheels and a space saver, what happens if I can’t change my wheel?
We will happily assist you, but you must have a legal and serviceable spare wheel which can be fitted. You must have all the keys for any locks with you and the correct wheel studs for your spare wheel if it is a different size to the standard wheels. If you do not have the necessary parts for us to change the wheel, there will be a charge for the service which you will need to pay for immediately on a pay by use basis by providing debit or credit card details.
What happens if my vehicle breaks down abroad?
If the scene of the breakdown is on a toll or private road in Europe, you must first obtain assistance from the local authorities by using the phones situated along the road. Once you have been recovered off the toll road, you are then able to contact us for assistance using the numbers found in the policy wording.
Will you deliver my vehicle home if you can’t repair the vehicle abroad?
We will first try and repair your vehicle at the roadside and, if we are not able to, recover you to a local garage. We may suggest different options such as the shipping of replacement parts. If your car is not able to be fixed within 48 hours or by your return date we will arrange for the delivery of you and 6 passengers to either your home address or if you would prefer, your original intended destination.
Will you pay my toll or ferry fees?
Ferry and toll charges will be paid only in the confines of the United Kingdom and Northern Ireland.
Do I need extra documents if I travel abroad?
Yes, you must ensure you comply with the laws of the countries you will be visiting. As a minimum, you will need your driving licence including any additional documentation, your V5 vehicle registration document and insurance documents with you. Don't forget to take our breakdown policy document with you.
What European countries do you cover?
If you have purchased the appropriate cover, the following countries are covered under our European breakdown recovery cover: Albania, Andorra, Austria, Balearics, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canary Isles, Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Morocco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, San Marino, Sardinia, Serbia, Sicily, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Turkey (West of Bosphorus) and Vatican City.